Returns and refunds

You have 30 days from the date of receipt of your order to return an item.
Items must not have been worn and must be returned in their original packaging.

By returning your item:

To request a return, please log on to your Customer Area, tab “My orders and returns”. 
You can click on “view order” on the line of the order you wish to return. 
In the order details screen, click on “return request” (black button on the right of the screen). 
This takes you to the returns form, where you can select the product(s) you wish to return, and the reason(s) for the return. 
Validate your return request by clicking on “Validate” (black button at the bottom of the form).

Once we have received your item to our headquarters in FRANCE,  we will proceed with the refund.

BESSON SHOES
CUSTOMER SERVICE - Returns management
1 rue des frères Montgolfier 
63170 AUBIERE
FRANCE